Support

How can we help?

Quick answers below. If you’re stuck, found a bug or have an idea, email us. A real person reads every message, usually within two working days.

Contact us

For help, bug reports, feedback, billing questions or privacy requests. It helps to include your device model, iOS version and the game version (shown at the bottom of the game’s Settings).

cihat@karaboga.dev

Playing

Why did my game end?

The game ends when none of the pieces left in your tray fit anywhere on the board. Try to keep space for large pieces, and use an undo if you have one left.

How does scoring work?

Every block you place is worth 10 points. Each full row or column adds 50, each burst of five or more touching blocks of one color adds 30, and each extra step in a chain reaction adds 100. Clearing on back-to-back moves raises your combo multiplier by ×0.5, up to ×5. A move without a clear resets it.

How many free games do I get?

3 new endless games per day. They reset at midnight on your device. The daily challenge and continuing a saved game don’t count toward the limit. Pro removes the limit.

I closed the app in the middle of a game

No problem. Your game saves as you play. The next time you tap Play, the game offers to continue where you left off. The saved game lives on your device, so deleting the app removes it.

How many undos do I get?

2 per game for free, unlimited with Pro.

Daily challenge & themes

When is there a new daily challenge?

Every day at midnight on your device. Everyone gets the same puzzle for the same date, with the same pieces in the same order.

How do streaks work?

Win at least a bronze medal in the daily challenge on consecutive days to grow your streak. Miss a day and it starts again from 1.

How do I unlock more themes?

Every 3 daily challenges you complete earn you the next theme. Or get Pro to unlock all 10 at once. Classic, Sunset and Ocean are free from the start, and every theme has a dark and a light version.

Leaderboards

My score isn’t on the leaderboard

Only endless games count, and a score is posted only if it beats your best for that day, week, month or all time. You also need an internet connection when the game ends. Daily challenge results aren’t ranked.

Why am I “Anonymous”?

You haven’t signed in, or you chose not to share your name with Sign in with Apple. To show your name, go to Settings → Account → Sign in with Apple in the game and share your name on Apple’s sign-in screen. The name you share is visible to all players.

How do I change or hide my name?

The game uses the name Apple shared when you first signed in, and there’s no way to edit it in the game yet. Email us and we’ll change it or remove it, or delete your account to remove your name and scores completely.

I’m moving to a new iPhone

Sign in with Apple on the new device to keep your account and leaderboard place, and tap Restore Purchases to bring Pro with you. Your personal best, streak and earned themes are stored on the old device and don’t move across.

Pro & billing

I bought Pro but the game doesn’t show it

Open Settings in the game and tap Restore Purchases, signed in to the App Store with the same Apple ID you used to buy. Check you have an internet connection.

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, choose the game’s subscription and tap Cancel Subscription. With Pro active, you can also tap Manage Subscription in the game’s Settings. Deleting the game doesn’t cancel it. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

How do I get a refund?

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

What happens when my subscription ends?

You go back to the free version: 3 new endless games a day, 2 undos per game, and the free themes plus any you’ve earned. Your scores and progress stay.

Account & data

How do I delete my account?

In the game, go to Settings → Account → Delete Account. This permanently deletes your account and all your leaderboard entries. If you play without signing in, or want anything else removed, email cihat@karaboga.dev and we’ll confirm when it’s done.

Deleting your account doesn’t cancel a subscription. Cancel that in your iPhone’s Settings as well.

Delete Account says I need to sign in again

For your security, Apple sometimes asks for a recent sign-in before an account can be deleted. Tap Sign Out, sign in with Apple again, then try Delete Account once more.

How do I turn notifications on or off?

Open your iPhone’s Settings → Notifications → Blockfall.

Read what the game collects and what appears on the leaderboards in our Privacy Policy, and the rules for Pro in our Terms of Use.